If you are in need of assistance or would like to talk to one of our Customer Service Concierges, please call (855) 839-2962 or email us at firstname.lastname@example.org.
Our Customer Service Concierges are available during normal business hours: 8:30 am to 4:30 pm (PDT) Monday through Friday.
Order Tracking, Billing & Shipping Info, and Other Details
To ensure your wines are received in pristine condition, select the 2 day air + ice pack option at checkout. Our ice packs only last for 48 hours, so 2 day air is the recommended shipping strategy. It is also critical that someone 21 years of age or older is available to sign for the wines on the first delivery attempt. Multiple delivery attempts will hinder the quality of the wine.
Packaging Detail: To limit condensation damage, each bottle and ice-pack are wrapped in separate waterproof plastic sleeves. Ice packs aren’t suitable for our standard pulp packaging, so Styrofoam is used in its place.
Summer Shipping Pricing
2 Day Air + Ice Pack
1-5 bottles = $50
6-12 bottles = $25
Unfortunately we are unable to ship to the following states:
• New Jersey
• North Dakota
• Rhode Island
• South Dakota
• West Virginia
We offer $25 flat rate ground shipping on all orders up to 6 bottles, and complimentary ground shipping on orders of 6 bottles or more.
We also offer other shipping methods such as 2-day Air. For these methods, shipping charges are calculated when you check out. Shipping total includes product-handling costs. Shipping carrier is determined by the warehouse based upon shipping destination.
Your credit card will be charged when the order has left our warehouse.
Standard delivery will arrive within 7 to 10 days, following compliance and credit card authorization. Delivery occurs Monday through Friday, excluding holidays. Orders placed by 5:00 PM Pacific Time will ship the next business day, pending compliance and credit card verification. Express shipping is not available for Saturday or Sunday deliveries. The Dreaming Tree Wines does not ship on major holidays or weekends.
In cases of extreme weather conditions (i.e., heat and/or cold), The Dreaming Tree Wines reserves the right to delay the release of shipments to ensure the highest quality of products at the time of arrival. During the summer, orders are shipped Monday through Thursday, in order to ensure that your wine arrives with limited exposure to heat. All orders placed between Thursday afternoon and Sunday will ship on the following Monday. It is our recommendation, that during summer months, customers add Cool Packs to their order and upgrade to 2-Day Air. If you have questions about which shipping method to use, please contact us at (855) 839-2962.
Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.
We cannot ship alcohol to PO Boxes or APO/FPO addresses. State laws prohibit our shipping wine to hotels, motels or licensed beverage facilities outside of California.
Don’t fret! After the 3-attempts the package will be held in the area for 10-days pending action, before it is returned to our facility. Someone 21+ needs to sign for the package. If you are unavailable, you can log on to the FedEx website or call 1800GoFedEx (say 'hold package') for pickup locations near you. Please note that a valid form of ID is required upon pickup. Once held, most locations require pickup within 5 business days (one calendar week) before it is sent back to us.
While we continually monitor inventory to ensure our website's accuracy, there are occasions when certain vintages sell out or simply are no longer available. When that occurs, our Wine Specialists will replace the wine with a comparable vintage or varietals. Please call customer service at (855) 839-2962 for assistance.
If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Please send an email to email@example.com if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.
The Dreaming Tree Wines guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. Wines purchased through retailers must be returned to them. We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.
To arrange for the return of corked or flawed products, please send an email to firstname.lastname@example.org.
If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.